Privacy Policy
Effective Date: October 22, 2025
Big City Window Cleaners (“we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website, submit a quote request, schedule services, or otherwise interact with us online or offline.
1. Information We Collect
We collect information from you in several ways, including directly when you provide it and automatically through our website technologies.
Information You Provide
When you interact with our website or our team, we may collect:
Contact information: name, phone number, email address, and physical address.
Service details: property type, service requests, and scheduling preferences.
Payment information: if you pay online or over the phone, your payment is processed securely through a third-party processor. We do not store full credit or debit card information.
Communications: messages, reviews, or feedback you send us.
Information Collected Automatically
When you visit our website, we may automatically collect:
Device and usage information such as IP address, browser type, operating system, pages visited, and date/time of your visit.
Cookies and tracking technologies through Google Analytics, Google Ads, and Yelp integrations to help us understand website traffic and improve marketing performance.
You can adjust cookie settings in your browser at any time.
2. How We Use Your Information
We use the information we collect to:
Provide quotes, schedule services, and complete your window cleaning, gutter cleaning, and related jobs.
Communicate with you about appointments, billing, and updates.
Improve our website, customer experience, and marketing efforts.
Send promotional offers, service reminders, and updates (you can unsubscribe anytime).
Comply with legal obligations and protect our rights.
3. How We Share Information
We do not sell your personal information. We may share data only as follows:
Service providers and vendors: such as payment processors, scheduling platforms, and email communication tools.
Marketing partners: such as Google Ads and Yelp for retargeting and campaign performance tracking.
Legal compliance: if required by law, subpoena, or government request.
All third parties are required to maintain confidentiality and use your information only for the purposes described in this policy.
4. Cookies and Tracking
Our website uses cookies, pixels, and similar technologies to improve your experience and measure performance.
We use:
Google Analytics for website statistics.
Google Ads and Yelp for remarketing and ad performance.
You can manage or delete cookies in your browser settings. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout
.
5. Data Retention
We retain personal data only as long as necessary to provide our services, comply with legal requirements, resolve disputes, and maintain business records.
6. Your Privacy Rights (California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to know what personal information we collect, use, and share.
Right to delete personal information we have collected (subject to legal exceptions).
Right to correct inaccurate information.
Right to opt out of data sharing for targeted advertising.
Right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us at:
📧 info@bigcitywindowcleaners.com
📞 (213) 926-4215
We will verify your request before processing it. Authorized agents may act on your behalf with written permission.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no data transmission or storage system can be guaranteed 100% secure.
8. Links to Other Websites
Our website may contain links to third-party sites such as Yelp, Google, or payment processors. We are not responsible for the privacy practices or content of those websites.
9. Children’s Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Big City Window Cleaners
1547 N McCadden Pl
Hollywood, CA 90028
📧 info@bigcitywindowcleaners.com
📞 (213) 926-4215